Outage in Akeneo

Slowness and errors observed

Resolved Minor

January 28, 2026 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue where a subset of customers in the Americas region are experiencing increased latency and elevated error rates when using the PIM UI and API. The issue began around 1:00 PM CET and is currently affecting approximately 2.5% of customers in the Americas, with errors occurring on about 2% of requests. Our engineering team is actively investigating the root cause. We will provide updates as more information becomes available.

Components affected

Akeneo Growth Edition Akeneo Serenity

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/28/2026 03:53PM

The fix is implemented and PIM UI and API performance is now back to normal for all impacted customers.

Thanks for your patience while the issue was being solved.

IDENTIFIED 3 months ago - at 01/28/2026 03:18PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 01/28/2026 02:59PM

We have identified an issue where a subset of customers in the Americas region are experiencing increased latency and elevated error rates when using the PIM UI and API.

The issue began around 1:00 PM CET and is currently affecting approximately 2.5% of customers in the Americas, with errors occurring on about 2% of requests.

Our engineering team is actively investigating the root cause. We will provide updates as more information becomes available.

Latest Akeneo outages

Latency on import jobs - 1 day ago

Elevated response times when creating or updating records - 24 days ago

Product import jobs not working on Australia region - 27 days ago

Slowness when saving product and product models - about 2 months ago

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