Outage in Akeneo
Slowness and errors observed
Resolved MinorIncident Report
We have identified an issue where a subset of customers in the Americas region are experiencing increased latency and elevated error rates when using the PIM UI and API.
The issue began around 1:00 PM CET and is currently affecting approximately 2.5% of customers in the Americas, with errors occurring on about 2% of requests.
Our engineering team is actively investigating the root cause. We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 01/28/2026 03:53PM
The fix is implemented and PIM UI and API performance is now back to normal for all impacted customers.
Thanks for your patience while the issue was being solved.
IDENTIFIED
28 days ago - at 01/28/2026 03:18PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
28 days ago - at 01/28/2026 02:59PM
We have identified an issue where a subset of customers in the Americas region are experiencing increased latency and elevated error rates when using the PIM UI and API.
The issue began around 1:00 PM CET and is currently affecting approximately 2.5% of customers in the Americas, with errors occurring on about 2% of requests.
Our engineering team is actively investigating the root cause. We will provide updates as more information becomes available.
Latest Akeneo outages
Erroneous reference entity pagination links - 7 days ago
Slowness on extraction step - 14 days ago
Increased errors on job processing - 27 days ago
PIM service unavailable for Australian region - about 1 month ago
Service Unavailable due to HTTPS Certificate Issue - about 1 month ago
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