Outage in Alibaba Cloud
Network Access Abnormality for Some Cloud Products in Zone B, Indonesia (Jakarta) Region
Resolved Major
July 28, 2026 - Started 9 days ago
- Lasted 4 minutes
Incident Report
Summary AI Generated
Starting at 12:55 Beijing time on July 28, 2026, an ISP network line failure caused network access disruptions in Alibaba Cloud's Zone B, Indonesia (Jakarta) region, affecting a broad range of services including ECS, EBS, RDS, Redis, Kafka, Elasticsearch, and others. High-availability services such as ApsaraDB RDS for MySQL and Message Queue recovered quickly via automated failover within approximately 10 minutes, while other services remained dependent on physical network restoration. The ISP completed on-site repairs and restored the network line by 16:02 Beijing time, with all affected services subsequently recovering — totaling an incident duration of approximately 4 minutes of monitored impact.
Dear Customer,Starting from 12:55 Beijing time on July 28, 2026, Alibaba Cloud monitoring has detected an abnormality in network access for some cloud products in Zone B, Indonesia (Jakarta) region. Alibaba Cloud engineers are urgently handling the incident. If you have any questions, please feel free to contact us.
Components affected
Message Queue for Apache Kafka API Gateway Elasticsearch E-MapReduce Machine Learning Platform For AI Microservices Engine (MSE) ApsaraDB RDS for MySQL AlibabaMQ for Apache RocketMQ Realtime Compute for Apache Flink AnalyticDB for MySQL Lindorm ApsaraDB for Redis Elastic Block Storage (EBS) Elastic Compute Service (ECS) Data Transmission Service (DTS)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
9 days ago - at 07/28/2026 08:07AM
At 16:02, the ISP's network line was restored, and the affected cloud product services are being gradually recovered.
9 days ago - at 07/28/2026 08:00AM
At 15:36, the ISP has preliminarily identified the cause of the network anomaly and initiated on-site emergency repairs. Alibaba Cloud engineers are continuously following up and coordinating on the incident.
9 days ago - at 07/28/2026 06:48AM
At around 13:05 Beijing time, products with high-availability architecture, such as ApsaraDB RDS for MySQL and Message Queue (MQ), have achieved rapid recovery in accordance with the emergency response plan after the anomaly occurred. For the other affected products (Elastic Compute Service (ECS), Block Storage, etc.), some instances depend on the progress of network recovery, and Alibaba Cloud engineers are working at full capacity to handle the incident.
9 days ago - at 07/28/2026 05:20AM
Dear Customer,Starting from 12:55 Beijing time on July 28, 2026, Alibaba Cloud monitoring has detected an abnormality in network access for some cloud products in Zone B, Indonesia (Jakarta) region. Alibaba Cloud engineers are urgently handling the incident. If you have any questions, please feel free to contact us.
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