Ambra Incident

The incident has been closed. Our team will be conducting a root cause analysis. We will continue to monitor the situation to ensure there are no further issues.

We continue to work to identify the root cause of the install issue. In the interim we have identified how to manually fix the install issue.

If you would like to perform the fix yourself, please see the KB0031682 in the ISP - https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0031682 or call support at 888-315-0790 if you need assistance with the new installation.

We continue to work to identify the root cause of the install issue. In the interim we have identified how to manually fix the install issue.

If you would like to perform the fix yourself, please see the KB0031682 in the ISP - https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0031682 or call support at 888-315-0790 if you need assistance with the new installation.

We continue to work to identify the root cause of the install issue. In the interim we have identified how to manually fix the install issue.

If you would like to perform the fix yourself, please see the KB0031682 in the ISP - https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0031682 or call support at 888-315-0790 if you need assistance with the new installation.

We continue to work to identify the root cause of the install issue. In the interim we have identified how to manually fix the install issue.

If you would like to perform the fix yourself, please see the KB0031682 in the ISP - https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0031682 or call support at 888-315-0790 if you need assistance with the new installation.

The next update will be in 3 hours.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We continue to work to identify the root cause of the install issue. In the interium we have identified how to manually fix the install issue.

If you would like to perform the fix yourself, please see the KB0031682 in the ISP - https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0031682 or call support at 888-315-0790 if you need assistance with the new installation.

This evening a gateway update that only impacted gateway logging configuration was pushed out to customers. In some cases the package was not fully applied which left some Gateway devices in a state which they couldn't function. Please note this is a package installation issue only. If you would like to perform the fix yourself, please see the KB0031682 - https://serviceportal.intelerad.com/csm?id=kb_article_view&sysparm_article=KB0031682. Please call support at 888-315-0790 if you need assistance with the installation.

Our Engineering teams are actively investigating and working to identify the root cause. We understand the urgency and we appreciate your patience as we work to address the issue.

We have received reports of issues on the Ambra platform related to Gateways. Engineering teams are currently investigating. Additional information will be provided as soon as it is available.