Outage in Amplify

Chat Support Issue

Resolved Major
May 29, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Our chat provider is currently experiencing an issue affecting chat delivery and platform access. As a result, our support teams are unable to use our chat platform. We are in communication with our chat provider and monitoring updates on their status page. There is currently no estimated timeline for a resolution. In the meantime, please contact our support teams via email (help@amplify.com) or by phone (800-823-1969) to ensure any inquiries or issues you might have are met in a timely manner. Thank you so much for your patience!
Components affected
Amplify Customer Support

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/29/2024 05:52PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/29/2024 04:56PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 05/29/2024 04:31PM

Our chat provider has implemented a fix and our support teams are seeing recovery on their end now.

INVESTIGATING over 1 year ago - at 05/29/2024 03:15PM

Our chat provider is currently experiencing an issue affecting chat delivery and platform access. As a result, our support teams are unable to use our chat platform. We are in communication with our chat provider and monitoring updates on their status page. There is currently no estimated timeline for a resolution.

In the meantime, please contact our support teams via email (help@amplify.com) or by phone (800-823-1969) to ensure any inquiries or issues you might have are met in a timely manner.

Thank you so much for your patience!

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