Anaplan Outage History

Anaplan experienced a major incident in the US2 region where some customers were unable to load models for approximately 2.6 hours. The issue was related to a third-party provider and required escalation and collaboration with that provider to implement mitigation steps. Service was restored and the incident was fully resolved, with Anaplan continuing to monitor the platform to ensure stability.

Anaplan experienced a major platform issue that prevented some customers from loading models for 41 minutes. The service disruption affected model accessibility across the platform. The issue was identified and resolved, with service fully restored and confirmed working normally.

Anaplan experienced a major platform issue that prevented some customers from loading models and caused performance problems when accessing workspaces. The incident lasted 1.2 hours, during which the platform team identified the root cause and worked to restore normal functionality. Service was fully restored with customers able to resume normal activities, and the team continued monitoring to ensure stability.

The Anaplan Platform experienced a major outage that prevented customers from accessing the service for 33 minutes. The issue impacted users' ability to log in and use normal platform functionality. Service was restored and the platform returned to normal operations, with continued monitoring to ensure stability.

Anaplan experienced a major platform issue lasting 3.7 hours where some customers were unable to load their models. The service was restored after the team identified and resolved the root cause, with customers advised to close and reopen any models if they continued experiencing issues.

Anaplan experienced a major platform issue that prevented some customers from loading models for 57 minutes. Users reported complete inability to load models, with multiple users affected starting around 9:00-9:15 PT. The service was restored after the root cause was identified, and Anaplan confirmed full resolution of the issue.

Anaplan experienced a major platform issue lasting 1.2 hours where some customers were unable to load models. The service team identified the root cause and restored normal operations. The incident has been fully resolved with continued monitoring in place.

Anaplan experienced a major service incident that prevented customers from running CloudWorks integrations across multiple data centers for 10.2 hours. The issue affected regions including US East, US West, Germany, and Netherlands, with customers unable to process their data integrations normally. The technical team identified the root cause and gradually restored service region by region, with full resolution confirmed after monitoring showed all integrations were processing as expected.

Anaplan experienced a major service disruption lasting over 8 days where customers in the UAE region could not load models, caused by physical damage to AWS data centers due to regional conflict. The company activated disaster recovery procedures, migrating customer data from UAE to EU and building new infrastructure in the EU region. Service was restored through the disaster recovery environment in the EU region, requiring customers to update their network configurations with new IP addresses and URLs.

Anaplan experienced a platform issue that prevented some customers from loading new models for 1.4 hours. The engineering team identified and mitigated the root cause, restoring normal service functionality. The incident was fully resolved after a monitoring period to ensure stability.