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Outage in Articulate

AI Images: Image Generation isn't working with AI Assistant

Resolved Major
June 27, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

Hi AI Assistant users! We are experiencing an issue where an error message appears when generating an image in Storyline 360 and Rise 360. We are working closely with our team to ensure a solution is in place as soon as possible. We’re sorry for the trouble!

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/27/2025 02:26PM

This incident has been resolved. Image generation when using AI Assistant is now working as expected.

INVESTIGATING 10 months ago - at 06/27/2025 01:50PM

Hi AI Assistant users! We are experiencing an issue where an error message appears when generating an image in Storyline 360 and Rise 360. This is only impacting AI Image generation when using AI Assistant. We are working closely with our team to ensure a solution is in place as soon as possible. We’re sorry for the trouble!

INVESTIGATING 10 months ago - at 06/27/2025 01:38PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 06/27/2025 01:36PM

Hi AI Assistant users! We are experiencing an issue where an error message appears when generating an image in Storyline 360 and Rise 360. We are working closely with our team to ensure a solution is in place as soon as possible. We’re sorry for the trouble!

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