Outage in Articulate

Articulate Localization: Timeouts when translating some languages when using Glossaries

Resolved Minor

March 19, 2026 - Started 13 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Articulate's Localization service experienced timeouts when translating certain languages that use glossaries, affecting customers using Glossaries in Rise 360 and Storyline 360. The service interruptions lasted approximately 1.2 hours before a fix was implemented and the incident was resolved.

We’re investigating reports of timeouts when translating certain languages that use glossaries in Localization. Some customers may see a potential interruption in service when using Glossaries in Rise 360 and Storyline 360. Our team is actively looking into the issue and working to identify the cause. Thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 03/19/2026 04:04PM

This incident has been resolved.

MONITORING 13 days ago - at 03/19/2026 03:00PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 13 days ago - at 03/19/2026 02:54PM

We’re investigating reports of timeouts when translating certain languages that use glossaries in Localization.
Some customers may see a potential interruption in service when using Glossaries in Rise 360 and Storyline 360.
Our team is actively looking into the issue and working to identify the cause. Thank you for your patience.

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