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Outage in Articulate

Reach 360 and Rise.com Intermittent Errors and Slowness

Resolved Minor
May 19, 2026 - Started 2 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Reach 360 and Rise.com experienced intermittent 404 errors and degraded performance for 4.7 hours due to elevated probing activity against the services. Customers encountered intermittent access issues and slower-than-normal performance during this period. The incident was resolved through implemented mitigations that restored normal error rates and service metrics.

We are investigating reports of intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Our team has identified elevated probing activity against services and is actively working to mitigate the impact. Customers may experience intermittent access issues or slower-than-normal performance.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/19/2026 07:57PM

Mitigations were implemented for the intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Service metrics remained stable during the monitoring period, and the sites are responding normally.

This incident has been resolved.

MONITORING 2 days ago - at 05/19/2026 06:50PM

We implemented mitigations for the intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Error rates and service metrics have returned to normal levels, and the sites are currently responding as expected.

We are continuing to monitor service stability and complete any remaining remediation activities.

INVESTIGATING 2 days ago - at 05/19/2026 05:45PM

We continue to investigate intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Mitigation efforts are ongoing, and we are monitoring service behavior closely.

INVESTIGATING 2 days ago - at 05/19/2026 04:31PM

We continue to investigate intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Mitigation efforts are ongoing, and we are monitoring service behavior closely.

INVESTIGATING 2 days ago - at 05/19/2026 03:19PM

We are investigating reports of intermittent 404 errors and degraded performance affecting Reach 360 and Rise.com. Our team has identified elevated probing activity against services and is actively working to mitigate the impact.

Customers may experience intermittent access issues or slower-than-normal performance.

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