Outage in Articulate
Storyline 360: Cloud Backups are failing
Resolved MinorIncident Report
Summary AI Generated
Cloud Backups in Storyline 360 were failing immediately due to an issue with the Desktop Service that affected the Articulate 360 Desktop App. The problem persisted for 20.7 hours and could not be resolved by reverting to earlier software versions. Articulate released a hotfix for Update 118 that restored normal backup functionality.
We’re investigating an issue causing Cloud Backups in Storyline 360 to fail immediately. We’ve confirmed the issue is related to the Desktop Service and is not resolved by reverting to an earlier version of Storyline 360.
Our team is working to identify the root cause and restore normal functionality. We’ll share updates as we learn more.
We’re sorry for the trouble. For additional help, contact support@articulate.com.
Components affected
Articulate 360 Desktop App UpdatesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/29/2026 07:04PM
This incident has been resolved.
MONITORING
4 days ago - at 05/29/2026 03:51PM
We've shipped a hotfix for the issue causing Cloud Backups in Storyline 360 to fail immediately. Systems are now operational and we're monitoring closely.
If you have any questions, reach out to support@articulate.com.
IDENTIFIED
5 days ago - at 05/28/2026 11:33PM
We’ve identified the cause of an issue causing Cloud Backups in Storyline 360 to fail immediately.
We’re preparing a hotfix for Update 118, which we plan to release tomorrow after our team verifies the fix.
INVESTIGATING
5 days ago - at 05/28/2026 10:28PM
We’re investigating an issue causing Cloud Backups in Storyline 360 to fail immediately. We’ve confirmed the issue is related to the Desktop Service and is not resolved by reverting to an earlier version of Storyline 360.
Our team is working to identify the root cause and restore normal functionality. We’ll share updates as we learn more.
We’re sorry for the trouble. For additional help, contact support@articulate.com.
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