Outage in Articulate

Storyline 360 and Rise 360: Intermittent translation failures when using a glossary

Resolved Minor
August 26, 2025 - Started 11 days ago - Lasted about 9 hours
Official incident page

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Outage Details

We’re seeing intermittent translation failures in both Storyline and Rise 360 when a glossary is included. This may prevent content from translating as expected. If you remove the glossary, translation should complete normally. We’re investigating the root cause and will share updates as we learn more.
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 08/27/2025 12:37AM

The issue is now resolved. Thank you for your patience.

MONITORING 11 days ago - at 08/26/2025 09:45PM

We’ve implemented a fix and are monitoring system performance to ensure stability. Thank you for your patience, and we’ll share any further updates as needed.

INVESTIGATING 11 days ago - at 08/26/2025 03:59PM

We’re seeing intermittent translation failures in both Storyline and Rise 360 when a glossary is included. This may prevent content from translating as expected. If you remove the glossary, translation should complete normally. We’re investigating the root cause and will share updates as we learn more.

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