Rise 360: Vimeo videos not playing correctly.

This incident has been resolved.

The provider has resolved the issue affecting embedded Vimeo content.

You may see videos load normally without taking any action. If they don’t appear, clear your browser cache and reload the course. That will restore normal viewing.

Thank you for continuing to work with us while we monitored this.

We’re continuing to investigate the Embedly-related issue affecting embedded Vimeo content in Rise 360. You can implement the current fix by republishing and re-uploading to your LMS.

We’re also evaluating improvements to how embedded media is handled in future courses.

We’ll share further updates as soon as we can.

We’ve identified the root cause. It’s related to a third-party service Rise 360 uses to render embedded Vimeo content. We’re actively working with that provider to resolve the issue at its source and eliminate the need for additional work on your end.

We’ll continue to share updates here as we make progress. Thank you for your patience as we work toward a complete resolution.

We’ve deployed a fix for the issue affecting Vimeo videos embedded in Rise 360. Customers no longer need to update or replace their Vimeo links. To apply the fix, please republish your course.
We’ll continue working with our third-party provider on longer-term improvements and provide additional updates.

We’re looking into this with our service provider and will share an update as soon as we have one.
If this is affecting you, our Support team is here to help. You can reach out anytime at articulatecase.com.
Thanks for your patience! We’ll keep you posted.

We are continuing to work on a resolution for this issue.

We are continuing to work on a resolution for this issue.

We've identified an issue preventing Vimeo videos from playing correctly in Rise 360. This affects both new courses in the authoring tool and previously published courses in your LMS.
The issue is caused by a third-party provider. We'll share an update within the next hour.