Outage in Articulate
Billing Platform: Unable to place orders
Resolved MajorIncident Report
Summary AI Generated
Articulate's billing platform experienced a major outage for 1.5 hours that prevented customers from placing orders through all channels including e-commerce, self-service, direct ordering, and partner ordering. The company worked with third-party vendors to implement a fix and restore full ordering functionality. The incident was resolved with purchasing and order processing returning to normal operations.
We're experiencing an outage with our ordering platform and are working with third party vendors to take corrective actions. Customers are unable to place orders through e-commerce, self-service, direct ordering, and partner ordering at this time.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 03/03/2026 02:17AM
This incident has been resolved. Purchasing and processing of orders is working as expected.
MONITORING
about 19 hours ago - at 03/03/2026 01:14AM
Our third party vendor has implemented a fix and we are currently monitoring the incident. Customers should be able to place orders through e-commerce, self-service, direct ordering, and partner ordering.
INVESTIGATING
about 20 hours ago - at 03/03/2026 12:49AM
We're experiencing an outage with our ordering platform and are working with third party vendors to take corrective actions. Customers are unable to place orders through e-commerce, self-service, direct ordering, and partner ordering at this time.
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