Outage in Articulate

Articulate Localization: Timeouts when translating some languages when using Glossaries

Resolved Minor

March 16, 2026 - Started 16 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Articulate Localization experienced timeouts when translating certain languages that use glossaries, affecting customers using Glossaries in Rise 360 and Storyline 360. The service interruptions lasted 3.8 hours before a fix was implemented and translations resumed normal operation. The team monitored the service to ensure stability after resolution.

We’re investigating reports of timeouts when translating certain languages that use glossaries in Localization. Some customers may see a potential interruption in service when using Glossaries in Rise 360 and Storyline 360. Our team is actively looking into the issue and working to identify the cause. Thank you for your patience.

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Latest Updates ( sorted recent to last )

RESOLVED 16 days ago - at 03/16/2026 07:40PM

This incident has been resolved.

MONITORING 16 days ago - at 03/16/2026 05:22PM

This incident has been resolved.

MONITORING 16 days ago - at 03/16/2026 04:24PM

A fix has been implemented and translations are working as expected again. We’re continuing to monitor performance to ensure the service remains stable.

INVESTIGATING 16 days ago - at 03/16/2026 03:55PM

We’re investigating reports of timeouts when translating certain languages that use glossaries in Localization.
Some customers may see a potential interruption in service when using Glossaries in Rise 360 and Storyline 360.
Our team is actively looking into the issue and working to identify the cause. Thank you for your patience.

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