Outage in Articulate
Localization: Translation failures with DeepL glossaries
Resolved MinorIncident Report
Summary AI Generated
Rise 360 and Storyline 360 users experienced translation failures when using DeepL glossaries, with glossary creation also impacted during the incident. Translations without glossaries remained unaffected throughout. A fix was deployed after approximately 7 hours, resolving the issue.
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified an issue with DeepL glossary creation and are investigating. Translations that don’t use a glossary are not affected at this time.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/22/2026 10:52PM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/22/2026 09:46PM
A fix has been deployed to address the issue affecting translations in Rise 360 and Storyline 360 when using a glossary. Translation requests using glossaries should now process successfully.
We will continue to monitor the situation and provide further updates as needed.
IDENTIFIED
about 1 month ago - at 06/22/2026 08:19PM
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified the root cause and are working on a fix. Glossary creation continues to be impacted. Translations remain stable when a glossary is not used.
INVESTIGATING
about 1 month ago - at 06/22/2026 07:30PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 06/22/2026 06:12PM
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. Glossary creation continues to be impacted. We’re working with our upstream providers to investigate the issue. Translations appear stable when a glossary is not used.
INVESTIGATING
about 1 month ago - at 06/22/2026 04:33PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 06/22/2026 03:30PM
Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified an issue with DeepL glossary creation and are investigating. Translations that don’t use a glossary are not affected at this time.
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