Asana Outage History

Some users, particularly on the East Coast of the US around New York, experienced intermittent errors and were unable to load the Asana app for 3.6 hours. The issue was identified as being related to HTTP3 protocol and was resolved by disabling HTTP3 for the affected CloudFront distribution, requiring users to perform a hard refresh to restore access.

An AWS outage in the UAE region caused Asana services to become unavailable for users with data stored in the Middle East region, while other regions remained unaffected. The incident escalated from potential performance issues to major service unavailability lasting over 13 days. Asana resolved the issue by following AWS recommendations to move processing to other regions, restoring service for the small number of affected users.