Assembled Outage History

Assembled's Copilot feature experienced high latency when generating draft replies for 23 minutes. The issue was identified and resolved by the engineering team. Normal draft reply performance was restored.

Adherence metrics were missing from the Team Performance report in Assembled's reporting and data services for 3.2 hours. The issue was identified and a fix was implemented, with the team monitoring results before full resolution. The incident has been resolved.

Assembled experienced a 4.4-hour incident where some contact platforms failed to synchronize live data, affecting the reporting and data services. The root cause was identified and a fix was deployed to restore normal synchronization functionality. The team continued data recovery efforts after resolving the primary issue.

Assembled's knowledge retrieval system experienced an outage from 1:32 PM to 5:30 PM EST, causing AI chat responses to intermittently fail when attempting to access knowledge base content. The issue was identified and resolved, with the incident officially closed after a 30-minute resolution period.

Assembled's Copilot Draft reply functionality experienced a major outage for 30 minutes, affecting a subset of customers who received empty responses instead of proper AI-generated replies. The issue was caused by an upstream model provider intermittently returning responses in an unexpected format that bypassed existing fallback logic. The team identified and resolved the root cause, and is working on improvements to prevent similar incidents.