Assembled Outage History

Assembled's reporting services experienced degraded functionality and performance following database maintenance, affecting Real-time overview, adherence metrics, Team Performance, Agent Scorecard, and other reporting components with increased error rates, query latency, and incomplete or stale data displays. The incident lasted 87 hours while the team implemented fixes and ran scheduled restoration jobs to recover full data visibility. All systems were fully restored with data displaying correctly across all reporting pages, with no data loss outside the original maintenance window.

Assembled experienced a database maintenance window that was extended by 4 hours beyond the originally planned timeframe, causing confusion when an automated "completed" message was sent prematurely. The extended maintenance affected reporting and data services while the team validated the upgraded database and resumed metric computation. All database upgrade operations were completed after 2.5 hours, with reporting data fully restored and up to date.

Assembled experienced major site-wide issues affecting their Application, API, and Reporting and data services for 23 minutes. The company investigated the problem, implemented a fix, and monitored the results before confirming full resolution. All affected components were restored to normal operation.

Assembled experienced degraded performance with proxied APIs in workflows for 15 minutes. The issue affected API functionality within workflow processes. The problem was identified and resolved with a fix implementation.

Assembled's Copilot feature experienced high latency when generating draft replies for 23 minutes. The issue was identified and resolved by the engineering team. Normal draft reply performance was restored.

Adherence metrics were missing from the Team Performance report in Assembled's reporting and data services for 3.2 hours. The issue was identified and a fix was implemented, with the team monitoring results before full resolution. The incident has been resolved.

Assembled experienced a 4.4-hour incident where some contact platforms failed to synchronize live data, affecting the reporting and data services. The root cause was identified and a fix was deployed to restore normal synchronization functionality. The team continued data recovery efforts after resolving the primary issue.

Assembled's knowledge retrieval system experienced an outage from 1:32 PM to 5:30 PM EST, causing AI chat responses to intermittently fail when attempting to access knowledge base content. The issue was identified and resolved, with the incident officially closed after a 30-minute resolution period.