Outage in Atera

Missing devices in agent console

Resolved Minor
February 21, 2022 - Started over 3 years ago - Lasted about 1 month
Official incident page

Incident Report

We've received complaints of missing devices in Agent Console. Our engineers are working to restore normal service function.

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 02/21/2022 04:55PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 3 years ago - at 02/21/2022 04:41PM

We have received complaints of missing Tickets/Devices or incorrect ticket statuses.

Our engineers are working to restore normal service function.

MONITORING over 3 years ago - at 02/21/2022 03:38PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 02/21/2022 03:35PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 3 years ago - at 02/21/2022 03:14PM

We've received complaints of missing devices in Agent Console.

Our engineers are working to restore normal service function.

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