Outage in Atera

Duplicate tickets and slowness in the main ticketing page

Resolved Minor

February 09, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

Some customers might experience slowness issues on the main ticketing page or duplicate tickets. Our engineers are investigating the issue.

Components affected

Atera Helpdesk

Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/09/2023 12:55PM

This incident has been resolved.

MONITORING about 2 years ago - at 02/09/2023 10:15AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 02/09/2023 07:33AM

Some customers might experience slowness issues on the main ticketing page or duplicate tickets. Our engineers are investigating the issue.

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