Outage in Atera

Agents showing offline status

Resolved Minor
July 17, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.
Components affected
Atera Agents Health

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/17/2025 05:11PM

This incident has been resolved.

MONITORING 4 months ago - at 07/17/2025 04:53PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 07/17/2025 03:54PM

We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

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