Outage in Atera

Splashtop Service Interruption

Resolved Minor

October 30, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently aware of connectivity issues impacting Splashtop functionality within our RMM platform. Users may experience difficulties accessing their remote computers during this time (intermittently). A server issue has been identified by Splashtop engineers and it is currently being worked on. We apologize for the inconvenience. For updates, please monitor https://status.splashtop.com/

Components affected

Atera Remote Control

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/30/2023 08:42PM

This incident has been resolved.

MONITORING over 2 years ago - at 10/30/2023 07:10PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 10/30/2023 06:55PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 10/30/2023 06:39PM

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