Outage in Atera

Delayed Email-to-Ticket Functionalities

Resolved Minor
January 18, 2024 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing a delayed email queue, which may result in functionalities like email-to-ticket taking longer than expected. Our engineering team is actively working to resolve this issue as quickly as possible
Components affected
Atera Email Security Services

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/18/2024 04:07PM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/18/2024 03:46PM

A fix has been implemented and we are monitoring the results. The queue has decreased and the performance is improved now.

INVESTIGATING almost 2 years ago - at 01/18/2024 03:17PM

We are currently experiencing a delayed email queue, which may result in functionalities like email-to-ticket taking longer than expected. Our engineering team is actively working to resolve this issue as quickly as possible

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