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Outage in Atera

Splashtop degraded performance

Resolved Minor
May 14, 2025 - Started 11 months ago - Lasted about 6 hours
Official incident page

Incident Report

We’re currently experiencing an issue with Splashtop remote connections. You may be able to connect after multiple attempts. As a temporary workaround, please use AnyDesk for remote access.
Components affected
Atera Remote Control

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/14/2025 08:07PM

This incident has been resolved.

MONITORING 11 months ago - at 05/14/2025 06:44PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 05/14/2025 02:38PM

We’re currently experiencing an issue with Splashtop remote connections. You may be able to connect after multiple attempts.
As a temporary workaround, please use AnyDesk for remote access.

Latest Atera outages

Intermittent login issues - about 1 month ago
PSA Ticketing page - about 1 month ago
Auth0 Login fail issue - about 2 months ago
Degraded / Slow GUI performance - about 2 months ago

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