Outage in Authorize.net

First Data Processing Service Disruption

Resolved Minor
September 12, 2024 - Started 15 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Authorize.net is aware of an issue that is currently affecting merchants processing on First Data Nashville and First Data Omaha processor connections. We are working with the processor urgently to resolve the issue.   Impact: Users may experience issues with transaction processing   Reported Start Time: 4:33am PT   Next Update: 60 mins   We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.   Please do not hesitate to contact Authorize.net support team if you have any questions or concerns.   Authorize.net Support Center   Incident #: INC19061238
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 09/12/2024 04:58PM

The issue affecting merchants processing on First Data Nashville and First Data Omaha processor connections has been resolved.

Impact: Transaction processing has resumed as normal.

Reported Start Time: 12 September 2024 11:03 GMT
Reported End Time: 12 September 2024 13:20 GMT

Next Update: No further updates.

Please do not hesitate to contact Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC19061238

MONITORING 15 days ago - at 09/12/2024 03:16PM

The issue affecting Authorize.net affecting merchants processing on First Data Nashville and First Data Omaha processor connections is now mitigated.

Impact: Users may have experienced issues with transaction processing

Reported Start Time: 12 September 2024 11:03 GMT
Reported End Time: 12 September 2024 13:20 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC19061238

MONITORING 15 days ago - at 09/12/2024 01:43PM

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Merchant and Partner Interface as expected.

Reported Start Time: 12 September 2024 11:03 GMT
Reported End Time: 12 September 2024 13:20 GMT

Next Update: As current status changes.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC19061238

MONITORING 15 days ago - at 09/12/2024 01:22PM

Authorize.net is aware of an issue that is currently affecting merchants processing on First Data Nashville and First Data Omaha processor connections.

We are working with the processor urgently to resolve the issue.
 
Impact: Users may experience issues with transaction processing
 
Reported Start Time: 4:33am PT
 
Next Update: 60 mins
 
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
 
Please do not hesitate to contact Authorize.net support team if you have any questions or concerns.
 
Authorize.net Support Center
 
Incident #: INC19061238

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