Outage in Autodesk

China Customer Sales Hotline

Resolved Minor
August 29, 2024 - Started 18 days ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating an issue where customers are not able to reach Autodesk Sales Agents in the China region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 08/30/2024 11:06AM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

MONITORING 17 days ago - at 08/30/2024 01:51AM

The issue which prevented customers in China from contacting the Autodesk Sales has been resolved. New numbers will be posted early next week.

MONITORING 17 days ago - at 08/29/2024 08:16PM

The issue which caused customers in China to be unable to contact Autodesk Sales has been resolved. Please use the new number 86-4006-377891.

IDENTIFIED 18 days ago - at 08/29/2024 05:11PM

We have identified the cause of the issue where customers are not able to reach Autodesk sales agents in the China region. The number for customers to reach sales agents is now 86-4006-377891. We will provide an update within 3 hours or sooner if we have more information to share.

INVESTIGATING 18 days ago - at 08/29/2024 02:12PM

We are continuing to investigate where customers are not able to reach Autodesk Sales Agents in China. We will provide an update within 3 hours or sooner if we have more information to share.

INVESTIGATING 18 days ago - at 08/29/2024 11:11AM

We are continuing to investigate where customers are not able to reach Autodesk Sales Agents in China. We will provide an update within 3 hours or sooner if we have more information to share.

INVESTIGATING 18 days ago - at 08/29/2024 10:11AM

We are continuing to investigate where customers are not able to reach Autodesk Sales Agents in the China region. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 18 days ago - at 08/29/2024 09:07AM

We are continuing to investigate where customers are not able to reach Autodesk Sales Agents in the China region. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 18 days ago - at 08/29/2024 07:53AM

We are investigating an issue where customers are not able to reach Autodesk Sales Agents in the China region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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