Outage in Autodesk

FPTR

Resolved Minor
August 07, 2025 - Started 1 day ago - Lasted 43 minutes
Official incident page

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Outage Details

We are investigating reports of customers experiencing an issue where custom query fields for thumbnails are stuck in a 'calculating' state, preventing playback and proper display of media in FPTR. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 08/07/2025 10:06AM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

INVESTIGATING 1 day ago - at 08/07/2025 09:24AM

We are investigating reports of customers experiencing an issue where custom query fields for thumbnails are stuck in a 'calculating' state, preventing playback and proper display of media in FPTR. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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