Outage in Autodesk
FPTR
Resolved Minor
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Outage Details
We are investigating reports of customers experiencing an issue where custom query fields for thumbnails are stuck in a 'calculating' state, preventing playback and proper display of media in FPTR. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 08/07/2025 10:06AM
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
INVESTIGATING
24 days ago - at 08/07/2025 09:24AM
We are investigating reports of customers experiencing an issue where custom query fields for thumbnails are stuck in a 'calculating' state, preventing playback and proper display of media in FPTR. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
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