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Outage in Autodesk

ACC Mobile

Resolved Minor
September 11, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

After further review, we have identified customers are still experiencing issues accessing ACC Mobile. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/12/2025 01:01AM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

MONITORING 7 months ago - at 09/12/2025 12:24AM

We have implemented a solution to resolve the issue where customers are experiencing issues in accessing features in ACC Mobile after signing up for a new account and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 7 months ago - at 09/11/2025 11:24PM

We are continuing to work on resolving the issue where customers are experiencing issues in accessing features in ACC Mobile after signing up for a new account. We will provide an update within 60 minutes or sooner if we have more information to share.

IDENTIFIED 7 months ago - at 09/11/2025 10:25PM

We are continuing to work on resolving the issue where customers are experiencing issues in accessing features in ACC Mobile after signing up for a new account. We will provide an update within 60 minutes or sooner if we have more information to share.

MONITORING 7 months ago - at 09/11/2025 09:24PM

We have implemented a solution to resolve the issue where customers are unable to access ACC Mobile and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 7 months ago - at 09/11/2025 09:00PM

After further review, we have identified customers are still experiencing issues accessing ACC Mobile. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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