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Outage in Autodesk

Autodesk Parameters Service

Resolved Minor
September 13, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue where customers are experiencing issues while searching the queries and newly created parameters are not displayed using the parameters service in the Autodesk Construction Cloud in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/13/2025 10:43PM

The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

IDENTIFIED 7 months ago - at 09/13/2025 10:01PM

We have identified the cause of the issue where customers are experiencing issues while searching queries and newly created parameters are not being displayed in the Autodesk Parameters Service in the European Union and US regions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 7 months ago - at 09/13/2025 08:46PM

We are continuing to investigate an issue where customers are experiencing issues while searching queries and newly created parameters are not being displayed in the Autodesk Parameters Service in the European Union region. We have subsequently determined that this issue is also affecting the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING 7 months ago - at 09/13/2025 08:15PM

We are investigating an issue where customers are experiencing issues while searching the queries and newly created parameters are not displayed using the parameters service in the Autodesk Construction Cloud in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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