Outage in Autodesk

Autodesk Support

Minor
September 15, 2025 - Started about 5 hours ago
Official incident page

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Outage Details

We are investigating an issue where a subset of customers are unable to connect with an agent using Autodesk Assistant. As a workaround, Customers can log a case or ‘Schedule a call’ feature via https://www.autodesk.com/support/contact-support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Latest Updates ( sorted recent to last )
INVESTIGATING about 3 hours ago - at 09/15/2025 06:22PM

We are continuing to investigate an issue where customers are unable to connect with an agent using Autodesk Assistant. As a workaround, customers can log a case or ‘Schedule a call’ feature via https://www.autodesk.com/support/contact-support. We will provide an update within 10 hours or sooner if we have more information to share.

INVESTIGATING about 4 hours ago - at 09/15/2025 05:17PM

We are continuing to investigate an issue where a subset of customers are unable to connect with an agent using Autodesk Assistant. As a workaround, Customers can log a case or ‘Schedule a call’ feature via https://www.autodesk.com/support/contact-support. We will provide an update within 60 minutes or sooner if we have more information to share.

INVESTIGATING about 5 hours ago - at 09/15/2025 04:17PM

We are investigating an issue where a subset of customers are unable to connect with an agent using Autodesk Assistant. As a workaround, Customers can log a case or ‘Schedule a call’ feature via https://www.autodesk.com/support/contact-support. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

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