Outage in Automatiq Sync
Issues with Sync Platform
Resolved MajorIncident Report
Summary AI Generated
A deployment issue caused a roughly 20-minute major disruption to the Automatiq Sync platform, affecting the UI, Distribution and Processing, Transfers, Crawls, and Transferless Delivery & Mobile QR Creation. Users experienced slow load times, order recheck failures, repeated refresh requirements, and intermittent Internal Server Error messages. The engineering team identified and resolved the issue, restoring all systems to normal operation.
We want to keep you informed — our team has identified an issue following our latest deployment that is currently impacting the Sync platform.
You may notice slower load times, order recheck failures, repeated refreshes needed to update information, or occasional "Internal Server Error" messages.
Rest assured, our dev team is already on it and working toward a fix. We'll keep you posted with updates as soon as we have them. Thank you for your patience!
Components affected
Automatiq Sync Distribution and Processing Automatiq Sync Transfers, Crawls. Transferless Delivery & Mobile QR Creation Automatiq Sync Sync Application UITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 07/20/2026 07:09PM
The issues affecting the Sync platform have been resolved. All systems are back to normal and you should no longer experience any of the previously reported disruptions.
Thank you for your patience while our team worked through this! As always, don't hesitate to reach out if you notice anything further.
IDENTIFIED
12 days ago - at 07/20/2026 06:51PM
We want to keep you informed — our team has identified an issue following our latest deployment that is currently impacting the Sync platform.
You may notice slower load times, order recheck failures, repeated refreshes needed to update information, or occasional "Internal Server Error" messages.
Rest assured, our dev team is already on it and working toward a fix. We'll keep you posted with updates as soon as we have them. Thank you for your patience!
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