Outage in Automatiq Sync
Onehub POS users: Latency issues (After first fix)
Resolved MinorIncident Report
Summary AI Generated
Automatiq Sync experienced a 2.7-hour minor incident affecting Distribution and Processing, causing latency spikes and elevated error rates for OneHub/Reach POS users. Initial mitigation steps partially reduced the impact, but intermittent performance spikes persisted until the StubHub team completed additional remediation. The incident was fully resolved after error rates, latency, and processing returned to normal levels.
While the initial mitigation has helped reduce the impact, we are still seeing intermittent spikes affecting OneHub/Reach POS.
The Stubhub team continues to review additional actions to bring performance fully back to normal and maintain stability.
We will provide updates as they become available. Thank you for your patience!
Components affected
Automatiq Sync Distribution and ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/31/2026 07:13PM
The service disruption affecting OneHub/Reach POS has been fully resolved. The Stubhub team confirmed their system performance is back to normal with error rates, latency, and processing all operating within expected levels.
MONITORING
1 day ago - at 07/31/2026 06:55PM
Mitigation steps have been completed by the StubHub team, and error rates have dropped significantly. OneHub/Reach POS performance is returning to normal, and our team is continuing to monitor closely to confirm full recovery.
We apologize for the disruption and appreciate your patience. We will share a final update once the system is fully stable.
MONITORING
1 day ago - at 07/31/2026 04:32PM
While the initial mitigation has helped reduce the impact, we are still seeing intermittent spikes affecting OneHub/Reach POS.
The Stubhub team continues to review additional actions to bring performance fully back to normal and maintain stability.
We will provide updates as they become available. Thank you for your patience!
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