Outage in Automatiq Sync
Issues with Onehub/ReachPro POS Processing only
Resolved MinorIncident Report
Summary AI Generated
**Automatiq Sync – OneHub/ReachPro POS Processing Incident** On July 31, 2026, Automatiq Sync experienced latency and timeout issues affecting Distribution and Processing due to a problem originating from OneHub/ReachPro POS, lasting approximately 1.8 hours. StubHub identified and implemented a fix, which disrupted inventory retrieval and order processing, including invoicing and confirmations. The issue was fully resolved by 12:02 PM ET, with a recheck recommended for any orders affected during the disruption to complete processing.
We are currently experiencing latency and timeout issues stemming from OneHub/Reach POS. Our team is aware, and StubHub has identified the issue and is actively working on a resolution. We will provide updates as they become available. Thank you for your patience!
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/31/2026 04:02PM
The OneHub POS issues have been fully resolved. Everything is back to normal, and you should no longer experience any disruptions with inventory retrieval. For any orders affected during the disruption, running a recheck will re-attempt to complete processing, including invoicing and confirmation, as long as the order has not been rejected.
MONITORING
1 day ago - at 07/31/2026 03:42PM
StubHub has implemented a fix for the OneHub inventory issue. We believe the root cause has been addressed and are continuing to monitor to ensure everything is fully back to normal.
We will keep you posted as the situation progresses.
IDENTIFIED
1 day ago - at 07/31/2026 02:18PM
We are currently experiencing latency and timeout issues stemming from OneHub/Reach POS. Our team is aware, and StubHub has identified the issue and is actively working on a resolution. We will provide updates as they become available. Thank you for your patience!
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