Outage in Automatiq Sync
Sync - Application Degradation
Resolved MajorIncident Report
Summary AI Generated
**Automatiq Sync experienced a major degradation lasting approximately 3.2 hours**, affecting the Sync Application UI, Distribution and Processing, Transfers, Crawls, Transferless Delivery, and Mobile QR Creation. Exporting, processing, and fulfillment remained operational but at reduced capacity, with users experiencing increased latency and error rates. A fix was implemented and the incident was fully resolved after a monitoring period.
We've identified an issue with Sync's services leading to latency in exporting and increased error rates within the application. Exporting, processing, and fulfillment are all still operating, but at a degraded capacity.
Components affected
Automatiq Sync Sync Application UI Automatiq Sync Distribution and Processing Automatiq Sync Transfers, Crawls. Transferless Delivery & Mobile QR CreationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 09/21/2026 07:15PM
This incident has been resolved.
MONITORING
11 days ago - at 09/21/2026 04:25PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
11 days ago - at 09/21/2026 04:04PM
We've identified an issue with Sync's services leading to latency in exporting and increased error rates within the application. Exporting, processing, and fulfillment are all still operating, but at a degraded capacity.
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