Service Disruption - US4 cluster is unreachable

Affected Services: US4 Cluster

Description:
The issue affecting US4 has been addressed and the system has recovered.

Impact:
Users should now be able to access their tenants on US4.

Next Steps:
We are preparing a detailed Root Cause Analysis (RCA) report to provide further insights into the incident and preventive measures. Thank you for your patience, and we apologize for any inconvenience caused.

Affected Services: US4 cluster

Description:
Our team has implemented a fix for the issue affecting the US4 cluster. Tenants are being restored and we are continuing to monitor the recovery progress.

Impact:
Any unreachable tenant is queued to be started and will be reachable within approximately 1 hour.

Next Steps:
We will provide a final update once we confirm the issue is fully resolved.

Thank you for your patience, and we apologize for any inconvenience caused.

We are continuing to investigate this issue.

Affected Services: US4 Cluster

Description:
We are currently experiencing an outage on tenants hosted on our US4 cluster. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

Impact:
Users will not be able to reach their tenants hosted in US4.

Next Steps:
We will provide updates as more information becomes available or within the next hour.

Thank you for your patience as we work to restore full functionality.