Outage in Assignar

Assignar Mobile Version 8.11.1 - Allocation SMS Link Not Working

Resolved Minor

March 17, 2024 - Started about 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

The team has identified an issue affecting the links in allocation SMS's sent to workers using Assignar Mobile App version 8.11.1. The workers can still view their allocations as normal, however the "Team" page is currently not displaying any information for the affected users. Users on other versions are not impacted.

Components affected

Assignar Mobile App

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 03/18/2024 03:07AM

This incident has now been resolved.

If you have any further issues, please log a ticket with Assignar Support

MONITORING about 2 years ago - at 03/18/2024 12:06AM

A fix has been implemented and is being monitored.

Affected users will need to close and re-open or refresh their Assignar Mobile application to resolve the issue.

IDENTIFIED about 2 years ago - at 03/17/2024 11:12PM

The team has identified an issue affecting the links in allocation SMS's sent to workers using Assignar Mobile App version 8.11.1.

The workers can still view their allocations as normal, however the "Team" page is currently not displaying any information for the affected users.

Users on other versions are not impacted.

Latest Assignar outages

Insight reports out of sync - about 2 months ago

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Insights Module - Report Generation Issues - 9 months ago

Digital Docket Reports Unavailable - 11 months ago

Inbound Message Delivery Failures Towards a Subset of Australian Phone Numbers - Mobile Originated - 12 months ago

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