Outage in Batch

Stale In-App Automation content

Resolved Minor
August 14, 2024 - Started 6 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have noticed an issue with In-App campaigns where there is a desynchronization between the In-App Automations served to apps and what has been setup on the dashboard. Changes made to In-App campaigns from the dashboard & our APIs since 16:30 GMT+2 might have taken a significant time to be reflected in apps Cappings, personalization and planned start/stop dates are not affected. If you haven't made any change to your In-App automations before this incident, you are not affected by this incident.
Components affected
Batch In-app messaging
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 08/14/2024 09:08PM

This incident has been resolved.

MONITORING 6 months ago - at 08/14/2024 06:24PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 months ago - at 08/14/2024 05:12PM

We have noticed an issue with In-App campaigns where there is a desynchronization between the In-App Automations served to apps and what has been setup on the dashboard.

Changes made to In-App campaigns from the dashboard & our APIs since 16:30 GMT+2 might have taken a significant time to be reflected in apps

Cappings, personalization and planned start/stop dates are not affected. If you haven't made any change to your In-App automations before this incident, you are not affected by this incident.

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