Outage in Batch
Delay in indexing Profile events for Web and Mobile SDKs
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
Indexing delays are fully resolved. We will continue to monitor the platform to ensure a smooth return to normal.
We have identified the issue and implemented a fix. The indexing delay is decreasing.
Since 01:25 GMT+1, we have been experiencing delays in processing Profile events from our Mobile and Web SDKs. The delay has now reached 5 hours.
This delay affects only the updating of Profile events:
• The profile view will not be up to date.
• Some trigger automations will be sent later than expected.
We are actively investigating this issue and will keep you updated on its resolution.
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