Outage in Batch

Profile updates and custom events processing delays

Resolved Minor
February 28, 2025 - Started 12 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of an issue which is causing some delays in processing profile updates and custom events received from the SDK. Automations triggered by an SDK event may also experience a delay. We have identified the issue and are working on a fix.
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 02/28/2025 07:54PM

The issue has now been resolved. Profile updates and custom events are processed without delays.

MONITORING 12 days ago - at 02/28/2025 07:34PM

A fix has been implemented and the delays are currently decreasing. We're still monitoring the situation.

IDENTIFIED 12 days ago - at 02/28/2025 07:23PM

We are aware of an issue which is causing some delays in processing profile updates and custom events received from the SDK. Automations triggered by an SDK event may also experience a delay.

We have identified the issue and are working on a fix.

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