Outage in Batch

CEP Campaign Delivery Degradation (Email, Push & SMS)

Resolved Minor

December 22, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

An incident affected CEP campaign delivery across Email, Push, and SMS between 11:00 and 14:30 CET. * Campaigns: Messages scheduled during this window were not sent and not retried. Analytics will show zero delivery and engagement. If impacted, consider resending your campaign. * Automations: Delays occurred between 11:40 and 12:15 CET. Affected automations were eventually sent, and the displayed analytics are accurate. The issue has been fixed, and we are actively monitoring the platform.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/22/2025 05:01PM

This incident has been resolved.

MONITORING 4 months ago - at 12/22/2025 01:43PM

An incident affected CEP campaign delivery across Email, Push, and SMS between 11:00 and 14:30 CET.

* Campaigns: Messages scheduled during this window were not sent and not retried. Analytics will show zero delivery and engagement. If impacted, consider resending your campaign.
* Automations: Delays occurred between 11:40 and 12:15 CET. Affected automations were eventually sent, and the displayed analytics are accurate.

The issue has been fixed, and we are actively monitoring the platform.

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