Text Encoding Issues in Content Submitted since 2025-03-07

Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.

This is the final update.

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

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PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:
April 30th, 2025, 10:00 AM CST

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:
April 28, 2025, 10:00 AM CST

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:
April 25, 2025, 10:00 AM CST

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:
April 24rd, 2025, 10:00 AM CST

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:
April 23rd, 2025, 10:00 AM CST

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:
April 22nd, 2025, 8:00 AM CST

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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:
April 21st, 2025, 8:00 AM CST

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:
April 18th, 2025, 8:00 AM CST

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

April 16th, 2025, 2:00 PM CST

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:
April 14h, 2025, 3:00 PM CST

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:
April 10h, 2025, 3 PM CST

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:
April 8th, 2025, 3 PM CST

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:
April 7th, 2025, 3 PM CST

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:
April 4th, 2025, 12 PM CST

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:
April 2nd, 2025, 3 PM CST

Bazaarvoice is continuing to process the impacted content. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

March 31st, 2025, 12 PM CST

Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

March 28th, 2025, 12 PM CST

Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when more information becomes available.

NEXT UPDATE:

March 26th, 2025, 12 PM CST

Bazaarvoice is continuing to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 25th, 2025, 12 PM CST

Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 24th, 2025, 12 PM CST

We are continuing to monitor for any further issues.

Bazaarvoice continues to process the impacted UGC. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 21st, 2025, 12 PM CST

Bazaarvoice has identified the impacted UGC and is actively processing it to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 20th, 2025, 12 PM CST

Bazaarvoice has identified the impacted UGC and continues to actively monitor the fix to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.
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NEXT UPDATE:

March 19th, 2025, 12 PM CST



If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day

Bazaarvoice continues to actively monitor the fix deployed to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

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NEXT UPDATE:

March 17th, 2025, 12 PM CST

Bazaarvoice continues to monitor the fix deployed to resolve the text encoding issue. We will provide an update at the designated time below or when new information becomes available.

[1292]

NEXT UPDATE:

March 14th, 2025, 12 PM CST

Bazaarvoice is still monitoring the resolution deployed to fix the text encoding issue on portal.bazaarvoice.com to ensure it is completely resolved. We will provide further updates at the time stated below or when new information becomes available.

NEXT UPDATE:
March 13th, 2025, 12 PM CST

[1292]


If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business day

Bazaarvoice has identified a text encoding issue with some of the content submitted since 2025-03-07. Some of the texts within the content are replaced by 'I&, #39; and other similar text encoding'. We have confirmed that this issue affects both client-generated and consumer-generated content (Ratings and Reviews and Questions and Answers). A root cause is yet to be determined but we are actively investigating the issue. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:

March 13th, 2025, 12 PM CST

[1292]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.

CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)