Outage in BigCommerce

Payment processing issues

Resolved Major
September 11, 2024 - Started 17 days ago - Lasted about 2 hours
Official incident page

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Outage Details

BigCommerce engineers have started receiving reports with order placement problems on subset of the stores. We will keep you informed with updates as they become available.
Components affected
BigCommerce Payments
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 09/11/2024 12:56PM

BigCommerce engineers have identified that the problem is likely client related and no issues have been found on BigCommerce side.

INVESTIGATING 17 days ago - at 09/11/2024 11:36AM

We are continuing to investigate this issue.

INVESTIGATING 17 days ago - at 09/11/2024 10:37AM

BigCommerce engineers have started receiving reports with order placement problems on subset of the stores. We will keep you informed with updates as they become available.

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