Outage in BigCommerce

Meta Outage Causing Failures for Subset (<1%) of Meta CAPI Events

Resolved Minor
December 11, 2024 - Started 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

BigCommerce Engineers are investigating an issue where a small percentage of Meta CAPI events are being rejected by Meta due to an outage (https://metastatus.com) on their end. Once the outage is resolved, any failed events will be re-sent to eliminate any longterm impact to historical analytics.
Components affected
BigCommerce Reporting
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/12/2024 03:37AM

The Meta outage has been resolved. BC Engineering will now work to re-send the failed events.

IDENTIFIED 2 months ago - at 12/11/2024 07:37PM

BigCommerce Engineers are investigating an issue where a small percentage of Meta CAPI events are being rejected by Meta due to an outage (https://metastatus.com) on their end. Once the outage is resolved, any failed events will be re-sent to eliminate any longterm impact to historical analytics.

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