Outage in BigCommerce

Checkout issues

Resolved Minor
February 12, 2025 - Started 11 days ago - Lasted about 21 hours
Official incident page

Need to monitor BigCommerce outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including BigCommerce, and never miss an outage again.
Start Free Trial

Outage Details

BigCommerce engineers have identified an issue affecting a subset of stores impacting the checkout process when using Storefront GraphQL
Components affected
BigCommerce Payments
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 02/13/2025 07:32PM

BigCommerce engineers observed an issue beginning at approximately 5:10 PM UTC, which impacted cart redirect urls on a small subset of stores using GraphQL. The issue was resolved at 11:20 PM UTC that day and all services are fully operational.

MONITORING 11 days ago - at 02/12/2025 11:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 days ago - at 02/12/2025 10:57PM

BigCommerce engineers have identified an issue affecting a subset of stores impacting the checkout process when using Storefront GraphQL

Rely on a lot of vendors? We make monitoring them easy

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3746 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook