Outage in BigCommerce

Checkout issues

Resolved Minor
February 12, 2025 - Started 2 months ago - Lasted about 21 hours
Official incident page

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Outage Details

BigCommerce engineers have identified an issue affecting a subset of stores impacting the checkout process when using Storefront GraphQL
Components affected
BigCommerce Payments
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/13/2025 07:32PM

BigCommerce engineers observed an issue beginning at approximately 5:10 PM UTC, which impacted cart redirect urls on a small subset of stores using GraphQL. The issue was resolved at 11:20 PM UTC that day and all services are fully operational.

MONITORING 2 months ago - at 02/12/2025 11:12PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 02/12/2025 10:57PM

BigCommerce engineers have identified an issue affecting a subset of stores impacting the checkout process when using Storefront GraphQL

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