Intermittent 500 errors on a subset of stores

This incident has been resolved.

A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

We are continuing to work with our upstream network provider to resolve the issues.

Merchants affected by the intermittent availability of api.bundleb2b.net should migrate to the new domain name api-b2b.bigcommerce.com (refer to https://developer.bigcommerce.com/b2b-edition/docs/about)

Our upstream network provider continues to investigate the issue.

We have identified an issue with an upstream global network provider and are working with them to resolve the issue.

We are investigating HTTP 500 responses on some storefronts and some Commerce-owned domains including api.bundleb2b.net