Outage in BigCommerce

Intermittent 500 errors on a subset of stores

Resolved Major

November 18, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating HTTP 500 responses on some storefronts and some Commerce-owned domains including api.bundleb2b.net

Components affected

BigCommerce Storefront

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/18/2025 03:33PM

This incident has been resolved.

MONITORING 2 months ago - at 11/18/2025 03:18PM

A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

IDENTIFIED 2 months ago - at 11/18/2025 02:19PM

We are continuing to work with our upstream network provider to resolve the issues.

Merchants affected by the intermittent availability of api.bundleb2b.net should migrate to the new domain name api-b2b.bigcommerce.com (refer to https://developer.bigcommerce.com/b2b-edition/docs/about)

IDENTIFIED 2 months ago - at 11/18/2025 01:46PM

Our upstream network provider continues to investigate the issue.

IDENTIFIED 2 months ago - at 11/18/2025 12:34PM

We have identified an issue with an upstream global network provider and are working with them to resolve the issue.

INVESTIGATING 2 months ago - at 11/18/2025 12:28PM

We are investigating HTTP 500 responses on some storefronts and some Commerce-owned domains including api.bundleb2b.net

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