Outage in BigCommerce
Card payment issues for Bank of New Zealand provider (3DS)
Resolved MinorIncident Report
Summary AI Generated
A minor incident affected credit card payments on BigCommerce for cardholders using Bank of New Zealand (BNZ) as their provider, specifically during 3D Secure (3DS) authentication, preventing some shoppers from completing checkout. Engineers identified the issue and implemented a fix within the 23-minute incident window. The incident was fully resolved with no further impact to the Payments component.
BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.
Components affected
BigCommerce PaymentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/17/2026 06:47AM
This issue has now been resolved.
IDENTIFIED
3 days ago - at 06/17/2026 06:42AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 06/17/2026 06:25AM
BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.
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