Outage in BigCommerce
Stores unavailable - 500 error on storefront
Resolved MajorIncident Report
We are investigating an issue where storefronts are returning a 500 error
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 12/05/2025 09:21AM
This incident has been resolved.
MONITORING
5 days ago - at 12/05/2025 09:13AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 12/05/2025 09:05AM
We are working with a primary network provider to resolve the storefront and control panel availability issues.
API traffic and Webhooks are unaffected.
IDENTIFIED
5 days ago - at 12/05/2025 09:05AM
We are working with a primary network provider to resolve the storefront and control panel availability issues.
API traffic and Webhooks are unaffected.
IDENTIFIED
5 days ago - at 12/05/2025 09:00AM
We are working with a primary network provider to resolve the storefront and control panel availability issues.
INVESTIGATING
5 days ago - at 12/05/2025 08:57AM
We are investigating an issue where storefronts are returning a 500 error
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