Outage in BigCommerce
Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations
Resolved MinorIncident Report
Summary AI Generated
PayPal account vaulting was broken in BigCommerce when the Credit Cards feature was disabled within the PayPal Commerce and BigCommerce Payments integrations. Engineers identified the root cause and developed a fix over approximately 6 hours. The fix was deployed to production and PayPal vaulting was confirmed to be working as expected.
Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/04/2026 09:28PM
The fix for this issue has been deployed to production and PayPal vaulting is working as expected.
IDENTIFIED
3 days ago - at 08/04/2026 08:19PM
Commerce engineers have identified a fix for this issue.
IDENTIFIED
3 days ago - at 08/04/2026 06:21PM
Commerce engineers are continuing to work on a fix for this issue.
IDENTIFIED
4 days ago - at 08/04/2026 03:56PM
Commerce Engineers have found the root cause of this issue for both the PayPal Commerce and BigCommerce Payments integrations, and are developing a fix.
INVESTIGATING
4 days ago - at 08/04/2026 03:32PM
Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.
Latest BigCommerce outages
Intermittent Availability Issues - about 11 hours ago
Unable to Submit Quotes on B2B Ninja - 10 days ago
Stalled catalog import/export - 15 days ago
Intermittent Availability Issues - 17 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
