Outage in BigCommerce
Stalled catalog import/export
Minor
July 23, 2026 - Started about 2 hours ago
Official incident page
Official incident page
Incident Report
Investigating - Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
about 1 hour ago - at 07/23/2026 11:57PM
Monitoring – Commerce Engineers have mitigated an out-of-memory issue impacting Catalog Import/Export for a subset of stores. We are currently observing system stability before marking the incident as resolved.
INVESTIGATING
about 2 hours ago - at 07/23/2026 11:02PM
Investigating - Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.
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