Outage in BigCommerce
Stalled catalog import/export
Resolved MinorIncident Report
Summary AI Generated
BigCommerce experienced an 11.5-hour minor incident where an out-of-memory error caused stalled catalog import/export functionality for a subset of stores, affecting the Control Panel. Engineers mitigated the issue and monitored for stability, but identified additional remediation was needed before fully resolving it. The system has since been confirmed fully operational.
Investigating - Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.
Components affected
BigCommerce Control PanelTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 07/24/2026 10:32AM
Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally.
MONITORING
20 days ago - at 07/23/2026 11:57PM
Monitoring – Commerce Engineers have mitigated an out-of-memory issue impacting Catalog Import/Export for a subset of stores. We are currently observing system stability before marking the incident as resolved.
INVESTIGATING
20 days ago - at 07/23/2026 11:02PM
Investigating - Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.
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