Outage in BigCommerce

Issues with Braintree credit card payments for subset of stores

Resolved Minor
February 13, 2025 - Started 10 days ago - Lasted about 6 hours
Official incident page

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Outage Details

BigCommerce engineers are investigating an issue impacting Braintree credit card payments for a subset of stores.
Components affected
BigCommerce Payments
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 02/13/2025 06:31AM

BigCommerce engineers have confirmed the issue has resolved

MONITORING 10 days ago - at 02/13/2025 01:05AM

BigCommerce engineers believe this issue to be related to the Braintree payment provider itself having an issue processing payments affecting the APAC region. We will continue to provide updates as they become available. Follow https://www.paypal-status.com/incident/production for more details on the issue itself.

INVESTIGATING 10 days ago - at 02/13/2025 12:35AM

BigCommerce engineers are investigating an issue impacting Braintree credit card payments for a subset of stores.

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