Outage in BigCommerce

Checkout issue using GraphQL Storefront API, including Catalyst

Resolved Minor
March 04, 2025 - Started about 1 month ago - Lasted 23 minutes
Official incident page

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Outage Details

BigCommerce engineers are investigating an issue involving checkouts using GraphQL Storefront API, including Catalyst. We will continue to provide updates as events warrant.
Components affected
BigCommerce Payments
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/04/2025 04:11PM

BigCommerce engineers observed an availability issue with a subset of store checkouts at approximately 11:35 AM UTC, which caused some checkout requests to fail. The issue was resolved at 3:55 PM UTC and all services are fully operational.

MONITORING about 1 month ago - at 03/04/2025 04:00PM

BigCommerce engineers have implemented a fix and are monitoring the results. We will continue to provide updates as they come through.

IDENTIFIED about 1 month ago - at 03/04/2025 03:57PM

BigCommerce engineers have identified the issue and are implementing a fix. We will continue to provide updates as they come through.

INVESTIGATING about 1 month ago - at 03/04/2025 03:52PM

BigCommerce engineers are investigating an issue involving checkouts using GraphQL Storefront API, including Catalyst. We will continue to provide updates as events warrant.

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