Outage in BigCommerce

Intermittent Availability Issues

Resolved Minor
April 05, 2025 - Started 3 days ago - Lasted 26 minutes
Official incident page

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Outage Details

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/05/2025 12:26AM

BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 23:55 UTC affecting API, storefront, and control panel requests. The issue was resolved at 00:18 UTC and all services are fully operational.

MONITORING 3 days ago - at 04/05/2025 12:19AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 04/05/2025 12:03AM

BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

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